Connect Konnektive to WasteNot to sync order and refund activity from your CRM. Use this data to build audiences based on recent purchases and refunds.

Prerequisites

Before connecting Konnektive, you will need:

• A Konnektive account with access to Admin → Users
• A dedicated API user with Access Level set to Api User
• The API user's Login ID and Password

Configure the API user

Follow the Konnektive API user guide and make sure the user is configured with:

• Access Level — Api User
• IP Whitelist — AWS
• Access Details — Query Orders, Query Customers, Query Purchases, and Query Transactions

Connecting Konnektive

1. Add a new Konnektive data source in WasteNot
2. Enter a Name for the data source
3. Enter the API user's API Login ID
4. Enter the API user's API Password
5. Click Connect

WasteNot will verify the credentials and begin syncing your Konnektive data.

What data is synced

• Orders — Successful orders from Konnektive
• Refunds — Refunded orders from Konnektive

Frequently asked questions

Can I connect multiple Konnektive accounts?

Yes. Create a separate data source for each Konnektive account you want to sync.

My data source shows "Failed" status

Common causes:

• The API Login ID or API Password is incorrect
• The API user's password contains &
• The API user is missing the required IP whitelist or access details

Verify the API user settings in Konnektive, then update the data source in Data Sources if needed.